Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at flamestrike.support@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at flamestrike.support@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at flamestrike.support@gmail.com.
Return & Refund Policy
Last updated: July 30, 2026
Thank you for shopping with Flame Strike.
We want you to be satisfied with your purchase. If you are not completely satisfied, we’re here to help.
Returns
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must:
Be unused and in its original condition.
Be returned in its original packaging.
Include all original accessories.
Be accompanied by proof of purchase.
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
Your order number.
Photos or a short video showing the issue.
A brief description of the problem.
After reviewing your claim, we will provide a replacement, refund, or another appropriate resolution.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Depending on your financial institution, refunds typically appear within 5–10 business days after processing.
Original shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged or defective.
Return Shipping
Customers are responsible for return shipping costs unless:
The item was damaged upon arrival.
The wrong item was received.
The return is due to our error.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Order Cancellations
Orders may be canceled only before they have been processed or shipped. Once an order has shipped, it cannot be canceled but may be eligible for return under this policy.
Contact Us
If you have any questions regarding your order or would like to request a return or refund, please contact us through the contact page on our Shopify store or by using the customer support email listed on our website. Please include your order number so we can assist you promptly.